Mara Thorne
Operations Coordinator
Summary
Operations manager with sixteen years running multi-site programs where a mistake reaches a person the same day. Budgeted $6M a year, scheduled 340 staff, ran every site to a written safety standard, and built the volunteer rota that kept seven kitchens staffed through a pandemic. Now looking to apply the same discipline in food security, where the constraint is funding rather than demand.
Experience
Oakline Hospitality Group
Mar 2018 – Present
Cleveland, OH
Area Manager, Midwest region
- Hold the operating budget for 11 sites and $6M of annual spend, and review every forecast against actuals with the site leads each month.
- Hired and developed 340 staff across 11 sites; wrote the training programme now used for every new manager.
- Cut the region's recordable incident rate to its lowest level in the group's history and kept it there across 31 consecutive months.
- Rebuilt the supply ordering process around a single weekly rota, which cut emergency orders from 40 a month to 6.
- Ran the region's volunteer and shift-cover pool during two closures, including a full reopening under a revised rota.
Corvid Kitchen Group
Jun 2012 – Feb 2018
Columbus, OH
General Manager
- Turned around a site that had failed two consecutive audits, closing the year within 2% of budget.
- Set up the scheduling and stock systems later adopted across the group's four Ohio sites.
- Managed a team of 24, including two assistant managers hired and developed on site.
Westmoor Cafés
Jun 2009 – May 2012
Cleveland, OH
Assistant Manager
- Owned daily cash reconciliation, ordering, and the staff rota for a site trading fourteen hours a day.
Skills
Budgets Annual operating budgets, monthly forecast and actual review, purchasing and supply contracts, grant-ready cost reporting
Programs Multi-site operations, standard operating procedures, audit and inspection readiness, incident investigation
People Hiring and onboarding at volume, rota and shift-coverage design, volunteer coordination, performance conversations
Systems Point-of-sale and inventory platforms, spreadsheets used as an operational tool rather than a record, a working knowledge of Salesforce for donor records
Education and training
Cleveland State University
2005 – 2009
B.A. Business Administration
Certificate in Nonprofit Financial Management
2024
Northbridge Learning · 60 hours
Certifications
Certified Food Protection Manager
Renewed Mar 2024
National Food Safety Council · valid through Mar 2027
First Aid and CPR, Adult Provider
Renewed Jan 2025
Midwest Safety Training · valid through Jan 2027
Volunteer experience
Harbor City Community Kitchen
Apr 2024 – Present
Cleveland, OH
Saturday distribution shift lead
- Set up and ran the Saturday line, serving about 180 households a week through a rota of 14 volunteers.
- Started the surplus-stock list the kitchen now shares with two partner sites, which stopped weekly food waste.