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Career change

Mara Thorne, forty-four, sixteen years running restaurants, applying to a nonprofit that runs food distribution. The work is not lesser and the gap in the field is real, so this resume does one job: it translates. Every section here is chosen to carry a word from the posting.

16 years, one field No experience in the target sector Two pages Target: operations coordinator, food security nonprofit

Mara Thorne

Operations Coordinator

Cleveland, OH mara.thorne@example.com +1 216 555 0119 marathorne.example

Summary

Operations manager with sixteen years running multi-site programs where a mistake reaches a person the same day. Budgeted $6M a year, scheduled 340 staff, ran every site to a written safety standard, and built the volunteer rota that kept seven kitchens staffed through a pandemic. Now looking to apply the same discipline in food security, where the constraint is funding rather than demand.

Experience

Oakline Hospitality Group

Mar 2018 – Present

Cleveland, OH

Area Manager, Midwest region

  • Hold the operating budget for 11 sites and $6M of annual spend, and review every forecast against actuals with the site leads each month.
  • Hired and developed 340 staff across 11 sites; wrote the training programme now used for every new manager.
  • Cut the region's recordable incident rate to its lowest level in the group's history and kept it there across 31 consecutive months.
  • Rebuilt the supply ordering process around a single weekly rota, which cut emergency orders from 40 a month to 6.
  • Ran the region's volunteer and shift-cover pool during two closures, including a full reopening under a revised rota.

Corvid Kitchen Group

Jun 2012 – Feb 2018

Columbus, OH

General Manager

  • Turned around a site that had failed two consecutive audits, closing the year within 2% of budget.
  • Set up the scheduling and stock systems later adopted across the group's four Ohio sites.
  • Managed a team of 24, including two assistant managers hired and developed on site.

Westmoor Cafés

Jun 2009 – May 2012

Cleveland, OH

Assistant Manager

  • Owned daily cash reconciliation, ordering, and the staff rota for a site trading fourteen hours a day.

Skills

Budgets Annual operating budgets, monthly forecast and actual review, purchasing and supply contracts, grant-ready cost reporting

Programs Multi-site operations, standard operating procedures, audit and inspection readiness, incident investigation

People Hiring and onboarding at volume, rota and shift-coverage design, volunteer coordination, performance conversations

Systems Point-of-sale and inventory platforms, spreadsheets used as an operational tool rather than a record, a working knowledge of Salesforce for donor records

Education and training

Cleveland State University

2005 – 2009

B.A. Business Administration

Certificate in Nonprofit Financial Management

2024

Northbridge Learning · 60 hours

Certifications

Certified Food Protection Manager

Renewed Mar 2024

National Food Safety Council · valid through Mar 2027

First Aid and CPR, Adult Provider

Renewed Jan 2025

Midwest Safety Training · valid through Jan 2027

Volunteer experience

Harbor City Community Kitchen

Apr 2024 – Present

Cleveland, OH

Saturday distribution shift lead

  • Set up and ran the Saturday line, serving about 180 households a week through a rota of 14 volunteers.
  • Started the surplus-stock list the kitchen now shares with two partner sites, which stopped weekly food waste.